Priorities

Priority 1: Emergency repairs

  • Fire.
  • Structural damage or failure that is a health and safety risk.
  • Gas leaks and escape of fumes.
  • Floods.
  • Total loss of power.
  • Unsafe electrical fitting that is a health and safety risk.
  • No lights to kitchen, bathroom without windows or staircases.
  • Total loss of power to all sockets.
  • Total loss of power to kitchen sockets only.
  • Total loss of heating or hot water for elderly/vulnerable tenants or during period 31 October to 1 May.
  • Burst pipes.
  • Major water leaks, where the leak cannot be contained.
  • No cold water supply to property.
  • Blocked drain causing waste water to surge into basin, bath, sink or WC, posing a health and safety risk.
  • Forced entry and lock changes(if crime reference number is supplied or for vulnerable residents).
  • Offensive or racist graffiti.
  • Lift fault, when there is only one lift in the block unless other arrangements have been made.

Priority 2: Urgent repairs

  • Significant plumbing leaks or defects such as toilet not flushing or where water or waste escape can only be contained with difficulty.
  • Blocked drains, sinks, basins, bath or toilet.
  • Total hot water loss during the period 2 May to 30 October.
  • Defective cistern or overflow where leakage is damaging or is a health and safety risk.
  • Hot water faults or breakdowns.
  • Significant electrical repairs to general lighting or sockets (non-emergency), immersion heaters and hard wired smoke detectors etc.
  • Roof leaks (where scaffolding is not required and where missing roof tile or blocked/faulty guttering is causing serious problems of water penetration).
  • Severe dampness.
  • Breaches of security to internal doors and windows .
  • Failure of individual door entry phone.
  • Graffiti.
  • Faulty extractor fan.
  • Damaged flooring or stair tread that is a health and safety risk.
  • Faulty communal aerial.
  • Loose or detached banister or handrail.
  • A broken window handle which is a security or health and safety risk.

Priority 2A: Non-urgent repairs

  • Tap cannot be turned on (where the tap is not the cold water drinking tap).
  • Leaking overflow correctly discharging .
  • Leaking waste pipe (where leak is minor).
  • Blocked/faulty guttering.
  • Defective power points (minor).
  • Defective light switches.
  • Repairs to immersion heaters (minor).
  • General repairs to heating and hot water systems.

Priority 3: Routine repairs

  • General joinery repairs.
  • Repairs to doors, windows and floors.
  • Repairs to external walls, fences and paths.
  • Repairs to walls, brickwork and slates or tiles.
  • Repairs or clearing of gutters and down pipes.
  • Repairs to kitchen fittings.
  • Repairs to plaster work.
  • Dripping or leaking taps and shower units.
  • Other minor plumbing repairs.
  • Repairs to tiling.
  • Easing doors and windows.
  • Other minor day-to-day repairs or replacements.

Completion of repairs is subject to the availability of materials and access.

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