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Priorities
Priority 1: Emergency repairs
- Fire.
- Structural damage or failure that is a health and safety risk.
- Gas leaks and escape of fumes.
- Floods.
- Total loss of power.
- Unsafe electrical fitting that is a health and safety risk.
- No lights to kitchen, bathroom without windows or staircases.
- Total loss of power to all sockets.
- Total loss of power to kitchen sockets only.
- Total loss of heating or hot water for elderly/vulnerable tenants or during period 31 October to 1 May.
- Burst pipes.
- Major water leaks, where the leak cannot be contained.
- No cold water supply to property.
- Blocked drain causing waste water to surge into basin, bath, sink or WC, posing a health and safety risk.
- Forced entry and lock changes(if crime reference number is supplied or for vulnerable residents).
- Offensive or racist graffiti.
- Lift fault, when there is only one lift in the block unless other arrangements have been made.
Priority 2: Urgent repairs
- Significant plumbing leaks or defects such as toilet not flushing or where water or waste escape can only be contained with difficulty.
- Blocked drains, sinks, basins, bath or toilet.
- Total hot water loss during the period 2 May to 30 October.
- Defective cistern or overflow where leakage is damaging or is a health and safety risk.
- Hot water faults or breakdowns.
- Significant electrical repairs to general lighting or sockets (non-emergency), immersion heaters and hard wired smoke detectors etc.
- Roof leaks (where scaffolding is not required and where missing roof tile or blocked/faulty guttering is causing serious problems of water penetration).
- Severe dampness.
- Breaches of security to internal doors and windows .
- Failure of individual door entry phone.
- Graffiti.
- Faulty extractor fan.
- Damaged flooring or stair tread that is a health and safety risk.
- Faulty communal aerial.
- Loose or detached banister or handrail.
- A broken window handle which is a security or health and safety risk.
Priority 2A: Non-urgent repairs
- Tap cannot be turned on (where the tap is not the cold water drinking tap).
- Leaking overflow correctly discharging .
- Leaking waste pipe (where leak is minor).
- Blocked/faulty guttering.
- Defective power points (minor).
- Defective light switches.
- Repairs to immersion heaters (minor).
- General repairs to heating and hot water systems.
Priority 3: Routine repairs
- General joinery repairs.
- Repairs to doors, windows and floors.
- Repairs to external walls, fences and paths.
- Repairs to walls, brickwork and slates or tiles.
- Repairs or clearing of gutters and down pipes.
- Repairs to kitchen fittings.
- Repairs to plaster work.
- Dripping or leaking taps and shower units.
- Other minor plumbing repairs.
- Repairs to tiling.
- Easing doors and windows.
- Other minor day-to-day repairs or replacements.
Completion of repairs is subject to the availability of materials and access.