Priorities

Fire.
Structural damage or failure that is a health and safety risk.
Gas leaks and escape of fumes.
Floods.
Total loss of power.
Unsafe electrical fitting that is a health and safety risk.
No lights to kitchen, bathroom without windows or staircases.
Total loss of power to all sockets.
Total loss of power to kitchen sockets only.
Total loss of heating or hot water for elderly/vulnerable tenants or during period 31 October to 1 May.
Burst pipes.
Major water leaks, where the leak cannot be contained.
No cold water supply to property.
Blocked drain causing waste water to surge into basin, bath, sink or WC, posing a health and safety risk.
Forced entry and lock changes(if crime reference number is supplied or for vulnerable residents).
Offensive or racist graffiti.
Lift fault, when there is only one lift in the block unless other arrangements have been made.

Significant plumbing leaks or defects such as toilet not flushing or where water or waste escape can only be contained with difficulty.
Blocked drains, sinks, basins, bath or toilet.
Total hot water loss during the period 2 May to 30 October.
Defective cistern or overflow where leakage is damaging or is a health and safety risk.
Hot water faults or breakdowns.
Significant electrical repairs to general lighting or sockets (non-emergency), immersion heaters and hard wired smoke detectors etc.
Roof leaks (where scaffolding is not required and where missing roof tile or blocked/faulty guttering is causing serious problems of water penetration).
Severe dampness.
Breaches of security to internal doors and windows .
Failure of individual door entry phone.
Graffiti.
Faulty extractor fan.
Damaged flooring or stair tread that is a health and safety risk.
Faulty communal aerial.
Loose or detached banister or handrail.
A broken window handle which is a security or health and safety risk.