Improving your home

Planned and cyclical maintenance

Planned maintenance involves maintenance or improvements to your home identified from surveys that are then planned into a schedule. This includes things such as boiler replacements, window, bathroom, kitchen, and door replacements.

Cyclical maintenance involves maintenance that will happen more than once, for example annual gas servicing would be included in our cyclical programme as it happens every year.

When your home is due for improvements to be carried out, we will send you a letter to let you know:

• what will be done
• when it will be done
• who the contractor will be
• and how to contact us.

Currently we are re-tendering for the cyclical maintenance services we provide, which we do every year to make sure that you and we are getting the best value for money. Spirita pays the cost of planned and cyclical maintenance as your landlord; therefore there is no cost to residents for these services.

If you have received a notification of replacement or renewal works due to take place in your home, please make sure you contact us to book in any survey works prior to the works commencing. Without this your work may be delayed.

For kitchen and bathroom refurbishment please book in with our Customer Services Centre on 0115 988 7100 or 0845 045 1140.

For external door and window refurbishment please contact our contractor Apollo Property Services on 0115 934 1864 to arrange a survey.

If you have received notification that your boiler will be replaced, your roof refurbished or soffits and fascias installed, please call Apollo on the number above.

For any other queries, concerns or feedback you can contact us on 0115 988 7100 or 0845 045 1140.

Complaints and compensation

If you have a complaint about a repair, please contact our Customer Services staff. If you have exhausted our formal complaints procedure and are not happy with our response, you can contact:

Housing Ombudsman Service
81 Aldwych
London
WC2B 4HN
Tel: 020 7421 3800
Lo-call: 0845 712 5973

Recent news features

NewSpirit, April 2011, Apollo celebrate 1000 kitchen refurbishments with Spirita NewSpirit, July 2011, Planned Programmes: you said, we did
NewSpirit, Oct 2011, Improving our home improvements

Spirita is a part of Metropolitan Housing Partnership, a unique network of locally focused member organisations working together to provide housing, regeneration, community, care and support services.