Emergency repairs

We will attend to emergency repairs and make them safe within 24 hours. Follow-up repairs should be carried out on a separate, lower priority order. Emergency repairs are identified below.

To report an emergency repair call 0845 045 1140. The line is open 24 hours a day, seven days a week.

• Fire.
• Structural damage or failure that is a health and safety risk.
• Gas leaks and escape of fumes.
• Floods.
• Total loss of power.
• Unsafe electrical fitting that is a health and safety risk.
• No lights to kitchen, bathroom without windows or staircases.
• Total loss of power to all sockets.
• Total loss of power to kitchen sockets only.
• Total loss of heating or hot water for elderly/vulnerable tenants or during period 31 October to 1 May.
• Burst pipes.
• Major water leaks, where the leak cannot be contained.
• No cold water supply to property.
• Blocked drain causing waste water to surge into basin, bath, sink or WC, posing a health and safety risk.
• Forced entry and lock changes (if crime reference number is supplied or for vulnerable residents).
• Offensive or racist graffiti.
• Lift fault, when there is only one lift in the block unless other arrangements have been made.