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What you can expect from us
We are committed to putting our customers first. Our aim is to provide a high quality service which meets the needs of and improves the lives of our customers.
You can expect us to:
- be polite and to treat you fairly
- identify ourselves to you
- answer your phone calls, emails and letters promptly
- keep our appointments with you and inform you promptly if we cannot attend
- explain our decisions to you and make them easy to understand
- listen to your views and respond to them
- arrange for an interpreter if you need one
- listen to and deal with your rights to complaint
- keep your information confidential.
You can help us by:
- treating our staff with respect and courtesy
- attending appointments at the agreed times or informing us in advance if you cannot attend
- providing us with information and documents that we request
- using our complaints procedure to make complaints.
We will not accept:
- violent, aggressive or intimidating behaviour towards our staff or other residents
- discriminatory or offensive behaviour.
Together we can create safe, secure and pleasant communities.
