We are committed to putting our customers first. Our aim is to provide a high quality service which meets the needs of and improves the lives of our customers.
You can expect us to:
be polite and to treat you fairly
identify ourselves to you
answer your phone calls, emails and letters promptly
keep our appointments with you and inform you promptly if we cannot attend
explain our decisions to you and make them easy to understand
listen to your views and respond to them
arrange for an interpreter if you need one
listen to and deal with your rights to complaint
keep your information confidential.
You can help us by:
treating our staff with respect and courtesy
attending appointments at the agreed times or informing us in advance if you cannot attend
providing us with information and documents that we request
using our complaints procedure to make complaints.
We will not accept:
violent, aggressive or intimidating behaviour towards our staff or other residents
discriminatory or offensive behaviour.
Together we can create safe, secure and pleasant communities.
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Spirita is a part of Metropolitan Housing Partnership, a unique network of locally focused member organisations working together to provide housing, regeneration, community, care and support services.