Please be aware that we are currently experiencing some intermittent technical issues with reporting repairs and complaints online. We are working to resolve the problem. In the meantime, please contact us by telephone.
Your complaint may well be resolved on the day we receive it, but we may also need time to look into it.
If so, we will send you an acknowledgement within two working days and respond fully within 10 working days. We aim to resolve most complaints at this stage.
You are entitled to escalate your complaint up to the stage of a review panel, after which if you are still dissatisfied your complaint may be taken further.
If you are not happy with our response to your complaint you can ask the independent Housing Ombudsman Service to consider your case.
Housing Ombudsman Service
81 Aldwych
London
WC2B 4HN
Tel: 020 7421 3800
020 7404 7092 (Minicom)
Fax: 020 7831 1942
Email
Please be aware that we are currently experiencing some intermittent technical issues with reporting repairs and complaints online. We are working to resolve the problem. In the meantime, please contact us by telephone.
Our Customer Service number 0845 601 5042
To report a repair, call 0845 045 1140
Spirita is a part of Metropolitan Housing Partnership, a unique network of locally focused member organisations working together to provide housing, regeneration, community, care and support services.