Priorities
Priority 1 – Emergency repairs
- Fire - including make safe
- Structural damage or failure - Health & Safety Risk
- Gas leaks and escape of fumes
- Floods
- Total loss of power
- Unsafe electrical fitting - Health & Safety Risk
- No lights to kitchen, bathroom without windows or staircases
- Total loss of power to all sockets
- Total loss of power to kitchen sockets only
- Total loss of heating or hot water for elderly/vulnerable tenants or during period 31st October to 1st May.
- Burst pipes
- Major water leaks, where the leak cannot be contained
- No coldwater supply to property
- Blocked drain causing waste water to surge into basin, bath, sink or WC - Health & Safety Risk
- Forced entry and lock changes(if crime reference number is supplied or for vulnerable residents
- Offensive or racist graffiti
- Lift fault, when there is only one lift in the block unless other arrangements have been made.
Priority 2 – Urgent repairs
- Significant plumbing leaks or defects such as toilet not flushing or where water or waste escape can only be contained with difficulty
- Blocked drains, sinks, basins, bath , toilet
- Total hot water loss during the period 2nd May to 30th October
- Defective cistern or overflow where leakage is damaging or Health & Safety Risk
- Hot water faults or breakdowns
- Significant electrical repairs to general lighting or sockets (non-emergency), immersion heaters and hard wired smoke detectors etc.
- Roof leaks (where scaffolding is not required and where missing roof tile or blocked/faulty guttering is causing serious problems of water penetration)
- Severe dampness
- Breaches of security to internal doors and windows
- Failure of individual door entry phone
- Graffiti
- Faulty extractor fan
- Damaged flooring or stair tread that is a Health & Safety Risk
- Faulty communal aerial
- Loose or detached banister or handrail
- A broken window handle is security or Health & Safety problem
Priority 2A – Non-urgent repairs
- Tap cannot be turned on (where the tap is not the cold water drinking tap)
- Leaking overflow correctly discharging
- Leaking waste pipe (where leak is minor)
- Blocked/faulty guttering
- Defective power points (minor)
- Defective light switches
- Repairs to immersion heaters (minor)
- General repairs to heating and hot water systems
Priority 3 – Routine repairs
- General joinery repairs
- Repairs to doors, windows and floors
- Repairs to external walls, fences and paths
- Repairs to walls, brickwork and slates or tiles
- Repairs or clearing of gutters and down pipes
- Repairs to kitchen fittings
- Repairs to plaster work
- Dripping or leaking taps and shower units
- Other minor plumbing repairs
- Repairs to tiling
- Easing doors and windows
- Other minor day-to-day repairs or replacements
Completion of repairs is subject to the availability of materials and access.