Performance reporting as at the end of October 2011

Performance Indicator		Year end 10/11	Aug-11	Sep-11	Oct-11	Target 11-12 March	Peer group quartile	Are we on target?	Are we getting better?
	% of routine repairs completed on time	95.7%	92.6%	93.7%	96.5%	98.0%	4th Apr-Sep
	% overall satisfaction with repairs service	93.7%	90.6%	95.0%	90.7%	95.0%	n/a
	Calls per 100 homes	57	60	94	99	70	n/a
	Gas safety - % appliances with overdue gas check	0.13%	1.11%	0.82%	0.63%	0.00%	4th Apr-Sep
	Gas safety - % non compliance with MHP gas servicing procedure	0.00%	0.63%	0.33%	0.34%	0.00%	n/a
	Average SAP rating for Homes	69.5	69.66	69.66	69.66	67	2nd Apr-Sep
	% of homes failing Decent Homes Standard	0.30%	6.98%	6.78%	6.02%	0.00%	3rd
	Proportion of general needs properties that are empty	3.42%	2.72%	2.75%	2.74%	2.00%	2nd Apr-Sep
	% General needs rent arrears	4.88%	5.61%	5.55%	5.57%	5.25%	4th Apr-Sep

	Are we on target?		Are we getting better (based on last three months)?
	Meeting or exceeding our target.		Performance has improved.
	Marginally outside target.		Performance has remained largely unchanged.
	Significantly outside target.		Performance has deteriorated.

If you require more detailed information please contact our Performance and Research team