Performance reporting as at the end of June 2010

See how we are performing in the key areas of our service delivery.

Performance Indicator		Year end 09/10	Apr-10	May-10	Jun-10	Target Mar 10-11	Peer group quartile	Are we on target?	Are we getting better?
	% of routine repairs completed on time	80.9%	89.1%	91.6%	92.6%	98.0%	4th
	% overall satisfaction with repairs service	90.0%	89.6%	98.9%	93.6%	95.0%	n/a
	Calls per 100 homes	97	84	69	65	70	n/a
	Gas safety - % appliances with overdue gas check	0.70%	1.00%	0.51%	0.53%	0.00%	4th
	Gas safety - % non compliance with MHP gas servicing procedure	0.54%	0.72%	0.17%	0.13%	0.00%	n/a
	Average SAP rating for homes	67.9	68.23	68.29	68.34	67	4th
	% of homes failing Decent Homes Standard by 2010	3.80%	8.90%	8.00%	7.40%	0% end 2010	3rd
	Proportion of general needs properties that are empty	3.88%	4.29%	4.02%	4.27%	2.00%	4th
	% General needs rent arrears	5.54%	5.87%	6.02%	5.78%	5.25%	4th

Are we getting better (based on last three months)?   Are we on target? Performance has improved. Meeting or exceeding our target. Performance has remained the same. Marginally outside target. Performance has deteriorated. Significantly outside target.

If you require more detailed information please contact our Policy and Performance team