Our responsibilities
As a guide we are responsible for the repair and maintenance of the structure, exterior and common parts of a block of flats. Leaseholders of houses are responsible for all maintenance and repair of the property.
We aim to carry out repairs quickly and efficiently, and to provide you with a quality repairs service at all times. You can expect our staff or contractors working on our behalf to meet our service standards as listed below.
Service standards
- To carry out work to a good standard that gives value for money.
- To be quick and reliable.
- To keep you informed.
- To behave sensitively to the fact that we are working in your home.
- To be clear about what you can expect from us.
If you feel we have not met these standards, please use the repair satisfaction card to tell us why. You can also contact our Customer Service Team on the normal number.
We would also like to know if you are happy with the service we have provided. We will use the information to monitor and improve our performance.