Posted by Spirita on February 3, 2012 | No Comments
We are running a number of training sessions in 2012 covering resident group organisation skills. Courses on offer include:
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Posted by Spirita on February 2, 2012 | No Comments
As the weather takes a turn for the colder, residents can read our ‘Cold Weather Tips’ in this handy A4 poster. Read on…
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Posted by Spirita on February 1, 2012 | No Comments
Did you know that Metropolitan arrange for a safety check to solid fuel appliances every 6 months? This is done to ensure the appliance is safe and protect from the potential harm of Carbon monoxide poisoning. Metropolitan’s Heating Contractors will provide and install a Carbon Monoxide Alarm for free at time of your safety check. Have you got one yet? Read on…
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Posted by Spirita on February 1, 2012 | No Comments
As your landlord, Metropolitan have a legal obligation to make sure all appliances supplied for you to use are maintained and in a safe condition, every 12 months. As part of the safety check,l a Carbon Monoxide Alarm is provided and installed free of charge.
Even if your meter is in debt, if you do not use the appliance or if the appliance has been capped off previously, it must be checked every year as this is a legal requirement. If we cannot gain access to complete the safety check, we follow a process which results in taking legal action against the resident not allowing access. All costs involved are charged back to the resident. To date we have won all court cases and been awarded costs incurred for all cases. On average the costs have been £900. Read on…
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Posted by Spirita on February 1, 2012 | No Comments
Operation Orphan is an organisation that aims to create brighter futures for orphans and vulnerable children in our world. One of the projects they are involved with is to collect knitted teddies made by volunteers in the UK to take to children in countries affected by disasers. Teddies are a simple gift that children can call their own when they may have lost family, friends and belongings.
In January, 40 teddies which were knitted and donated by a group of residents in Spirita’s sheltered housing schemes, started on their journey to Ghana, where they will be distributed to the children receiving treatment in the nutrition centre near Tamale in Northern Ghana. Read on…
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Posted by Spirita on February 1, 2012 | No Comments
Some residents will receive a call from a research agency, M-E-L Research, from 13 February. Researchers will ask questions about our services, for our quarterly customer satisfaction survey which is called the STAR (‘Survey of Tenants and Residents’).
More residents – but not all – will be surveyed in this way throughout the rest of the year. So, if you haven’t already spoken to someone from M-E-L Research, you may get a phone call. If you do not wish to be contacted in this way, but would rather receive a postal survey, please let us know.
Read on…
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Posted by Spirita on January 31, 2012 | No Comments
If you have serious debt problems and bankruptcy is an option you are considering, contact the Consumer Credit Counselling Service (CCCS) before you make any decisions. CCCS is a national debt help charity that can look into your financial circumstances in complete confidence and work out the best way you can deal with your debts. You can get an instant, free assessment of your situation by using their online debt help tool, CCCS Debt Remedy.
Freephone: 0800 107 2204
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Posted by Spirita on January 25, 2012 | No Comments
Do you want to raise the standard of key services? We are seeking enthusiastic residents to join or team of resident auditors.
As part of this role, you will review how services are delivered in practice and make recommendations for improvements. It isn’t easy, but it is rewarding. And who knows, it could be the start of something new as many of the skills that you will be learning are also career/CV enhancing.
Terry Downey is the latest MHP resident to graduate as a Resident Inspector. The qualification means he has been trained to carry out inspections of MHP services, to the same standards of scrutiny as former Audit Commission inspectors. Read on…
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Posted by Spirita on January 24, 2012 | No Comments
When we relaunch as Metropolitan in April, we will be recruiting for residents and leaseholders to join our Communication’s Panel (formerly Spirita Communications Panel). The Panel will give residents the chance to have their say about the articles we plan on publishing in our newsletters before they go to print, and to give their input on other material including our websites, posters and other resident communications
The panel is not just an opportunity to voice your opinion, but also to get involved – you could write your own article, or even become a regular roving reporter. Read on…
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Posted by Spirita on January 16, 2012 | 2 Comments
Starting tomorrow, Spirita will be running a series of Work Clubs to help customers who are looking to move further towards the job market or into paid work.
People look to return to work for a whole variety of reasons, such as your youngest child starting school or perhaps a redundancy. Some people would like to look at volunteering to explore a career change or to gain experience whilst studying. Whatever your situation or circumstance come along to our monthly Work Clubs at Hill View Community Centre in Nottingham or Church Street Community Centre in Derby. Read on…
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