How to report a repair
You can report a repair in any of the following ways:
- ONLINE but not emergency repairs
- by telephone
- in person at your local or estate-based office
- by letter to customer services
- by speaking to your local caretaker or scheme manager
Who to report a repair to
Repairs can be reported to us on the following telephone numbers:
East and West area:
0845 045 1140 (largely former MHT amd Walbrook residents)
Rushcliffe area repairs:
0845 603 8377
Rushcliffe area out of hours repairs: 0845 075 3525
Please make sure you have the following information ready before you call:
- your name and address
- your home telephone number and a number on which you can be contacted in the daytime
- the time when someone is usually at home to enable the repair to be carried out or for the inspector to call
- as much information about the repair as possible.
Out of hours numbers must only be used in emergencies, such as:
- burst pipes/water leaks through the roof
- loss of light or power to any full floor, or loss of power to cooking facilities
- total loss of heating, if not other source of heat is available
- dangerous structures
- boarding up ground floor or vulnerable windows only
- blocked drains/toilets, where there is only one toilet in the one. If there is more that one toilet we will deal with this repair in normal hours.
Notification of repairs to be carried out
When a repair order is placed with a contractor to carry out works at your home, you will receive a notification letter. We will tell you your repair order number; give brief details of the repair requested, and the name and telephone number of the contractor who will do the work. The date by which the repair should be completed is also shown on the letter.
Rechargeable repairs
Repairs due to neglect, nuisance, accident or wilful damage, regardless of who cause the damage, are your responsibility under the terms of your tenancy. If we have to carry out any of these repairs you may be recharged for them.
Gas leaks
Gas leaks are very serious and need immediate attention by you, the occupier.
If you smell gas, follow these four simple steps.
1. Turn off the gas supply.
The main gas on/off lever can be found next to your gas meter.
2. Open windows and doors.
This will allow any gas which as built up in your home to disperse.
3. Do not turn on/off lights/sockets or light any matches.
Switching lights on, etc, can often generate sparks which could be enough to ignite any escaped gas in the air.
4. Ring Transco on 0800 111 999.
For emergencies you will need to provide them with some basic information, including your name, address, telephone number and details about the problem. You may be asked to carry out some simple procedures to try to remedy the problem yourself, depending on the type of emergency you are reporting. If the fault cannot be put right, the out of hours service providers will pass your information on to the appropriate contractor.