Gas servicing and safety
If you are a tenant and your home has a gas appliance, we will appoint a CORGI registered gas engineer to visit you once a year. The engineer will carry out a safety check on your gas installation(s) and fully service all the appliances owned by us. This is a legal requirement.
Leaseholders must arrange their own gas servicing for their home. Read about our offer for leaseholders
How we arrange an inspection
We will write to tell you when the engineer is working in your area. The visiting engineer will leave you with a copy of the landlord's Gas Safety Record (CP12). This will tell you that your gas installation and appliances have been tested. If any appliances are found to be unsafe, we will arrange for repairs to be carried out. If a repair cannot be carried out we will arrange for a replacement item to be installed.
If we do not get access after reasonable attempts have been made, we will not hesitate to take legal steps to gain entry and check your gas appliances. This could result in the loss of your home and will result in the cost of all legal proceedings being recharged to you. Leaseholders must arrange gas servicing for their home.
The law
Tenants are required by law to allow access for a CORGI registered engineer, appointed by us, to carry out work at a reasonable time and after reasonable notice. No charge will be made to you for this work. We take our legal responsibility very seriously and your co-operation in this important matter is essential.
It is an offence to knowingly use an unsafe gas appliance or to carry out any work on a gas appliance without the required qualifications.
Hints and tips
If you smell gas in your home:
- turn off your gas supply at the meter (contact your caretaker if you have one)
- open all doors and windows to get rid of the gas
- do not turn any electrical switches on or off
- do not use door bells
- do not light a match or cigarette lighter
- check to see if an appliance has been left on, but is unlit. If so, do not turn your gas back on or try to re-light until the smell of gas has cleared.
If the leak cannot be stopped by turning off appliances, phone Transco, the gas emergency service, immediately on 0800 111 999. This service is free.
The emergency service will attend as soon as possible and make sure your appliance is safe to use. They will tell you if the problem requires your gas to be shut off until a repair can be carried out.