Emergency repairs
Emergency repairs are priority 1; therefore these repairs should be attended to and made safe within 24 hours. Follow-up repairs should be carried out on a separate, lower priority order.
Emergency repairs are identified below.
- Fire – including make safe
- Structural damage or failure – health and safety risk.
- Gas leaks and escape of fumes
- Floods
- Total loss of power
- Unsafe electrical fitting – health and safety risk
- No lights to kitchen, bathroom without windows or staircases
- Total loss of power to all sockets
- Total loss of power to kitchen sockets only
- Total loss of heating or hot water for elderly/vulnerable tenants or during period 31 October to 1 May
- Burst pipes
- Major water leaks, where the leak cannot be contained
- No coldwater supply to property
- Blocked drain causing waste water to surge into basin, bath, sink or WC – health and safety risk
- Forced entry and lock changes (if crime reference number is supplied or for vulnerable residents)
- Offensive or racist graffiti
- Lift fault, when there is only one lift in the block unless other arrangements have been made.
For any emergency repair please see the contact numbers below which have been arranged based on our three main geographical areas:
East Area - Largely former MHT residents
West Area - Largely former Walbrook residents
Rushcliffe Area - Largely former Rushcliffe residents
Head Office
0845 601 5042.East and West Area
0845 045 1140.Rushcliffe Area
0845 603 8377 or 0845 075 3525.