Complaints
We realise that a truly successful business always puts its customers first and listens to their views, comments and suggestions on an on-going basis.
You can contact us in one of the following way with a complaint:
Contact details for your local office are available in the Contact us section under local offices
Help us improve our services
We want to make it easier for you to give us your feedback, particularly if:
- you have not had an enjoyable experience when dealing with us
- we have made an error which has affected you.
We would also be delighted to hear from you when:
- you have been particularly happy with a service you have received from us or our contractors
- a particular member of staff has exceeded your expectations
- you would like to compliment us on anything you think is important.
What to expect when you make a complaint
Your complaint may well be resolved on the day we receive it, but we may need time to look into it. If so, we will send you an acknowledgement within two working days and respond fully within 10 working days. We aim to resolve most complaints at this stage.
For more information on how to make a complaint or send us some feedback please read our policy leaflet
Feedback - compliments and suggestions
Please contact us if you'd like to tell us what we are doing well or how we could do things better. You can do this ONLINE
Taking your complaint further
If you are not happy with our response to your complaint you can ask the independent Housing Ombudsman Service to consider your case.
Housing Ombudsman Service
81 Aldwych
London
WC2B 4HN
Tel: 020 7421 3800
Fax: 020 7831 1942
Email
Website