Compare us to other housing associations
The Tenant Services Authority (TSA) has released a new service on their website which allows residents to compare the performance of housing associations in the area in which they live. All residents need to do is enter their postcode to access the performance information on a number of categories.
The six areas of performance which are measured are:
- number of homes in an area, either homes within the local authority or by local housing association
- rent levels
- tenant satisfaction with the overall service
- tenant satisfaction with opportunities for participating in making decisions about the services provided
- tenant satisfaction with repairs and maintenance
- a link to the regulatory judgement.
TSA Chief Executive Peter Marsh said, "We have received lots of feedback from tenants who find it difficult to compare landlord performance. The portal will enable them to hold their landlord to account by giving them information to ask questions about their landlord’s performance and how it compares to others in their area".
Access to the service is via the TSA website. No logins, passwords or subscriptions are needed to access the information.
